Busca
The delivery of the products is done through the system of the Post Office and the deadlines vary according to each locality. For São Paulo city, Brazil, deliveries can also be made via the Loggi carrier. To consult prices and deadlines, just inform thedelivery CEP (Brazilian zip code).
All orders are posted within two (2) business days after confirmation of payment. In the event of any delivery delay of your order, please contact us by e-mail: atendimento@chofakian.com.br. You Office website (http://www.correios.com.br) through the tracking code that is sent by email as soon as your order is dispatched.
RELEVANT! The period of the request posting starts from the approval of the payment by the financial institution and the confirmation of the register data.
Deliveries are made within the national territory; if you do not receive the product within the given deadline, please contact us through our service center. Please note that 3 delivery attempts are made. The second and third attempts are performed on the immediately following working days. If the three attempts at home delivery are frustrated, the object will be available for pick up at the agency closest to the address of the recipient, for a period of 7 calendar days. After this period the object is returned to the sender. Make sure that the people in charge of receiving the request, as doormen or employee, do not refuse to receive it.
According to article 49, of the Consumer Protection Code for off-store purchases the customer will have the right to backtrack of the purchase and request the return of the amount paid or request the exchange of size or color, provided that: DO NOT USE THE PRODUCT and has enter in contact expressing the interest in giving up within a maximum of seven (7) calendar days from the receipt of the product, i.e. the date of delivery of the product at the address given by the customer.
2 - Exchanges and Returns
2.1. Except for promotional / on sale / remarked / outlet products and without prejudice to the right of backtrack above, Sarah Chofakian allows the product to be exchanged within 30 calendar days from the receipt of the product, provided it HAS NOT BEEN USED and observed the other conditions set forth in this policy in any of the channels, including directly at any physical stores.
.2. In the case of products that exceptionally exhibit manufacturing defects, according to article 26 of the Consumer Defense Code, the consumer shall request the repair (and not the exchange or return of the amount paid immediately) within maximum term of 90 days from the date of purchase in physical stores or the receipt of the product when purchased through the Internet, i.e. from the date of delivery of the product at the address informed by the customer, under penalty of lose this right.
2.3. In this case the product will be submitted for review upon receipt by the Sarah Chofakian team . This analysis may take up to 30 days, as permitted by the Consumer Defense Code. After 30 days if the team identifies that it is not a product used, stored or maintained improperly or of natural wear and tear by the characteristics of the product, the team will contact the customer to define the replacement by the same model or by another change form if the product is no longer available in stock. If the customer chooses the return of the amount paid, the process of refunding begins according to the payment method chosen at the time of purchase, according to the following guidelines.
Please do not send any product before the procedure below:
3 - Rules for return of products
To exercise backtrack right and / or to request exchange or return, we ask that before sending the product please contact previously our service center accessing the exchange and returns from here. After the contact you will receive the guidelines for return by email. The products purchased in the online store can also be exchanged in our physical stores.
Relevant: for exchange it is necessary to choose another product at the minimum value of the original order, according to the stock available on our website. In case of exchange for a product of greater value the customer must pay the amount of the difference.
Product conditions: In all of the above situations the product should be shipped in its original packaging with labels and seals, with no signs of use, scratches or marks, washing, accidental damage or any other modification, and the accessories that accompany it. The product must be returned with the DANFE (Electronic Invoice Auxiliary Document) and the reason for the return noted on the back (in the case of backtrack right it is not necessary to indicate the reason, unless the customer chooses another numbering and / or color).
WARNING: Used products or with use indication and that do not meet customer expectations when deployed (e.g. shoes that do not fit properly to the feet regardless of size, etc.) are not possible to exchange, return and even of backtrack, i.e. used products will not be exchanged and cannot be returned.
In case of claim of imperfection / defect, if after analysis within 30 days no problem is identified the product will be returned to the customer at the address listed in our register.
Credit Card - The repayment is responsibility of the card manager used. The full value of the product will be reimbursed even if the purchase has been parceled out. Shipping will also be refunded. Remember that the deadline for viewing the repayment can take up to 60 days, or two credit card invoices, according to the rules of the card companies.
Gift Card / Voucher - You can also choose to receive a voucher, which can be used for a single purchase of value equal to, or greater than, the original product exchanged.
CONSUMER DEFENSE CODE AVAILABLE AT: http://www.planalto.gov.br/ccivil_03/Leis/L8078compilado.htm
Decree on electronic commerce available at: http://www.planalto.gov.br/CCivil_03/_Ato2011-2014/2013/Decreto/D7962.htm
PAYMENT POLICY
Payment can be made by credit card or bank transfer.
Bank transfer
For payment by bank transfer, contact SAC (Customer Services).
Credit Card
We accept the following credit cards: Amex, Visa, and Mastercard.
Installment on the credit card
The purchases can be split up to 10x without interest with a minimum of R $ 100,00 for the VISA and MASTERCARD flags.
The purchases can be split up to 6x without interest with a minimum of R $ 100,00 for the AMEX flag.
Sarah Chofakian is committed to the privacy and security of your customers' data throughout the browsing and purchasing process on the site. Our privacy policy is intended to explain to users how their data and information are handled, stored and used. User information will not be provided, published or marketed under any circumstances, except as provided in this Privacy Policy or by law. All your information that passes through our system, from your personal password, your credit card details, and the operations are encrypted and therefore cannot be read or altered by third parties.
Sarah Chofakian uses cookies and information while you are browsing the site in order to always improve our services, products, content and ensure the best deals and promotions for you, including our emails addressing. Cookies are small text files that are stored on your computer. Our partners are not authorized to collect, use and process personal data obtained through Cookies from our site. You can block the installation of Cookies by configuring your browser. In this case all of the functions of the site will not be available and it may interfere with the communication.
Throughout this process we keep your information in absolute secrecy. Note that your data is registered by Sarah Chofakian in an automated way, dispensing human manipulation. In order for this data to remain intact we expressly advise against disclosing your password to third parties.
Your personal information is necessary for the purposes of preliminary procedures, execution of the contract of sale of our products or for legitimate interests related to our relationship with our customers, such as, but not limited to: product supply, delivery / return procedures of products or of collection, sending of offers and promotions, maintenance of communication with the client, among others. The customer has the right to access such information, to correct, cancel or revoke it according to the law. If you have any interest in altering, correcting or revoking any data or consent, or to terminate the relationship with the team, please contact our office to send your request. If you choose not to receive e-mails from the team, this choice will prevent the flow of communication between the team and you for a purchase, confirmation of purchase, complaint, among others necessary actions to make the purchase or cancellation, and to maintain the relationship.
How can I make an exchange or return?
General conditions:
- The cost of the exchange or return freight for the first exchange is on behalf of Sarah Chofakian;
- You can make the exchange by any other product or any collection of the site;
- If you prefer, a credit can be generated in your Sarah Chofakian account, which can be used on your next purchase, with no expiration period;
Exchange:
Sarah Chofakian exchange or return policy for online shopping follows physical store policy. That is, parts will only be accepted if returned under the following conditions:
- With manufacturer's labels and seals intact;
- In the original packaging, undamaged. Boxes / protective shoe bags, plastic packaging guarantees and explanatory leaflets are considered part of the product;
- No indication of use;
- The product must be returned with DANFE (Electronic Invoice Auxiliary Document)
Repayment:
For payment by credit card:
Credit on your Sarah Chofakian account to be used for future purchases or refund on the same credit card used to make the return payment in question.
Remember that credit card operators can take up to two invoices subsequent to the month of repayment requesting to make the credit. Contact your service provider to check deadlines and conditions.
What are the delivery times?
The delivery time varies according to the city, state and type of freight chosen at the time of purchase. This period begins counting from the authorization of payment by the credit card company. The release by the administrator of the credit card may take up to two (2) business days. In case of a business day purchases made and approved until midnight will be dispatched the next day, after payment confirmation. Requests made on Saturdays, Sundays or holidays will be dispatched on the first business day following the authorization of the credit card company or financial institution.
The delivery of the request will be made according to the period determined by the Post Office for the CEP (Brazilian zip code) of the region. We suggest to consult the term on the website http://www.correios.com.br
I forgot my password
Click the MY ACCOUNT button and then the ACCOUNT INFORMATION button under CHANGE PASSWORD.
Is it possible to buy on site and withdraw in the physical store?
Yes, remembering that it is necessary to schedule the withdrawal beforehand.
How do I cancel my purchase?
After order completion you cannot remove or include items. In case you want to give up the purchase, and you have not received the confirmation e-mail, then contact us by the service area, using the online chat or by e-mail: atendimento@chofakian.com.br
How do I follow the status of my order?
After the order is closed you will receive an email with the tracking code. To follow the status of the request (s), access the site and in the option: MY ACCOUNT, enter your email and password. Then, click on the option "My Account" and "Orders in Progress".
How do I use my discount coupon?
Before finalizing your purchase, you must enter the numbers of your discount coupon in the requested field on the checkout / cart page. If you have any difficulties, please contact us by email: atendimento@chofakian.com.br or by the service center.
When do I receive my order? What is the delivery time?
The delivery time may vary depending on the type of shipment you choose at the time of purchase. These deadlines are those informed by the Post Office and begin to count from the collection of the order in our distribution center, which may take up to two (2) business days - after the payment approval by the financial institution.
Sarah Chofakian will take all measures to comply with the deadlines set forth in this regulation. But for reasons beyond our control and related to many factors in the Mail itself, small contingencies may arise. In these cases we will always try to warn customers about any delays and / or changes.
I want to give it to someone else, how should I do it so that the product can be delivered to her house?
Make your purchase normally, you will need to enter the person's data and their address only when you set the delivery address. Choose the products you want, enter your information, if you are not already registered and at the moment of entering your address, choose the option "Add a new address";. In the title you should put: Gift - Person name. Fill in the form with the data of the person that will be presented.
My request has not arrived, what should I do?
If you have not received your order after the maximum delivery period informed, please contact us at atendimento@chofakian.com.br, informing the date of purchase, our order reference number, your name, address and telephone.
TO GET INFORMATION ABOUT ORDERS OR FOR ANY OTHER CONSULTATION:
Telephone: +55 {11) 3061-1260
E-mail: atendimento@chofakian.com.br
Our customer service is available:
Monday to Friday from 10:00 a.m. to 12:00 and 1:00 p.m. to 5:00 p.m.