Returns and Exchanges
If you are unsure about your size or the style you might want, please get in touch via email, whatsapp or instagram chat as we'd love to help you find the perfect pair of Sarah Chofakian - we will usually answer within one hour. 🚀
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. While we are not able to offer free return labels, if you want to exchange for a different product or size, we will send you the new item free of charge.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number.
To start a return, you can send us a e-mail or contact us in our website chat.
Damages and issues
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to make it right. 🤍
Once we’ve received and inspected your return, if approved, you’ll be automatically refunded on your original payment method. We do not refund shipping fees.
We ship worldwide. The final price you pay at checkout includes all duties, taxes and fees. If you are in a country that we do not ship to yet, please send us an email at [email protected] and we will do our best to accommodate your order.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.